Nicholson is also tasked with refining onboarding practices and defining project scopes and timelines for the Austin-based company.
“Adam brings a deep background in professional services leadership across mortgage and financial technology,” said Tedd Smith, co-founder and CEO of FirstClose. “His ability to build strong teams, streamline processes and deliver measurable results will help us further accelerate implementation efficiency and reinforce the value lenders experience when partnering with FirstClose.”
Nicholson most recently worked as an enterprise client success manager at Blend, and he previously held director-level positions at Polly and SimpleNexus. He also spent six years in software implementation leadership roles at Accenture, focusing on mortgage technology, regulatory compliance and system integration.
